普羅圖爾阿塔拉亞公寓飯店
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飯店快訊
最早入住時間： | 14:00 |
|---|---|
最晚退房時間： | 11:00 |
寵物 | 寵物禁止入住 |
設施與服務
Wi-Fi
空調
游泳池
24 小時接待中心
禁菸房
洗衣服務
更多普羅圖爾阿塔拉亞公寓飯店相關資訊
普羅圖爾阿塔拉亞公寓飯店
Just 100 metres from the beach in the popular Majorcan resort, this apartment complex has a great outdoor pool. Spend your days at Atalaya enjoying the fabulous weather beside the pool and cooling off with a swim.
評價來源：
家庭旅客
UK
留言日期：2026年6月26日
入住日期：2026年6月
Really modern hotel with a brilliant location
I have just returned from a family holiday for 10 nights at the Protur Atalaya. The hotel and apartments are great - very central location so close to everything. The hotel is very clean, modern, and staff are very friendly. The apartment itself is a really great size, the living area is huge so you don’t feel like you’re living on top of each other and the balcony is a really good size. The beds in the main bedroom are a bit squeaky however thankfully didn’t keep either of us awake. There could be more hangers in the wardrobe, 4 in the main bedroom and 4 in the living room isn’t really enough for a family however there are plenty of drawers and storage space in general. The kitchen albeit on the small size has everything you need for a self catering apartment, although a kitchen towel would be handy.
Only downside is the cleaning issue (which I know is mentioned on booking) and having to pay to either exchange your towels and bedding or to pay for a cleaner. Thankfully for our towels we were planning on using the onsite laundry room so we put our towels in with the rest of the clothes. Also having to take your own bin bags down to the communal bins across the street can cramp your style on an evening a bit ha! They do leave you a mop and bucket as well as a brush and pan to sweep and clean up. I would think it would be handy if there was maybe a free exchange service for linen/towels or at least one complementary clean during your stay.
The pool is great, not huge but big enough for the amount of guests that can stay in the hotel. We never had an issue getting a sun bed once and there were always plenty spare.
I would mention that if you’re a bit squeamish with mosquitoes, there is quite a problem with them in the hotel, loads in the communal areas/lifts.
I’d definitely recommend a sea view room, we stayed in 1605 and had a great view without being too high.
We had a really great stay and we would definitely stay again.
Only downside is the cleaning issue (which I know is mentioned on booking) and having to pay to either exchange your towels and bedding or to pay for a cleaner. Thankfully for our towels we were planning on using the onsite laundry room so we put our towels in with the rest of the clothes. Also having to take your own bin bags down to the communal bins across the street can cramp your style on an evening a bit ha! They do leave you a mop and bucket as well as a brush and pan to sweep and clean up. I would think it would be handy if there was maybe a free exchange service for linen/towels or at least one complementary clean during your stay.
The pool is great, not huge but big enough for the amount of guests that can stay in the hotel. We never had an issue getting a sun bed once and there were always plenty spare.
I would mention that if you’re a bit squeamish with mosquitoes, there is quite a problem with them in the hotel, loads in the communal areas/lifts.
I’d definitely recommend a sea view room, we stayed in 1605 and had a great view without being too high.
We had a really great stay and we would definitely stay again.
飯店回應
留言日期：2026年6月29日
Thank you for your lovely and detailed review. We are happy to hear you enjoyed our location, facilities, and the comfort of your apartment.
We appreciate your feedback regarding the beds, hangers, and cleaning service, and we will take your suggestions into consideration to improve our guests’ experience.
We are delighted that overall you had a great stay and would return – we look forward to welcoming you again.
We appreciate your feedback regarding the beds, hangers, and cleaning service, and we will take your suggestions into consideration to improve our guests’ experience.
We are delighted that overall you had a great stay and would return – we look forward to welcoming you again.
家庭旅客
留言日期：2026年8月31日
入住日期：2026年8月
Family Stay
Overall, a good stay with a few issues
We overall enjoyed our stay at Protur Atalaya Apartamentos. The hotel is in a fantastic, central location in Cala Millor, with plenty of shops, restaurants and bars nearby, and it is only around a five-minute walk to the beach. For us, the location was one of the biggest positives.
The apartment itself was lovely and the air conditioning was very welcome, particularly during the warmer days. There were a few occasions when the air conditioning switched off, but this didn't have a significant impact on our stay. Similarly, there were a handful of occasions when our key card didn't initially work when trying to access the apartment. After a few attempts it would eventually work, so although slightly inconvenient, it wasn't a major issue.
After a few days, we also noticed a slight smell coming from the drains in the apartment. We hadn't noticed it when we first arrived, presumably because the strong smell of cleaning products/bleach initially masked it. It wasn't overwhelming, but it was noticeable towards the latter part of our stay.
The swimming pool incident
The biggest issue we encountered was an incident involving another guest's child and the swimming pool. A pool visor/snorkel mask smashed when it hit the water. We subsequently discovered that the visor was actually made of glass, which resulted in a significant amount of broken glass being left in the pool.
The child's parent was in the pool at the time, along with the lifeguard, and they were seen collecting pieces of glass from the water. When they came out of the pool, they showed us the pieces they had collected and placed them in a bin.
What concerned me most was that there didn't appear to be any immediate communication to the other guests about what had happened. Instead, guests were informing one another about the incident. I appreciate that the staff may have wanted to avoid causing unnecessary alarm, but when there has potentially been broken glass in a swimming pool, I believe guest safety and clear communication should take priority.
At that point, I was not comfortable allowing my children back into the pool. Even though the pool was subsequently dealt with and I believe it was later vacuumed, I personally wasn't reassured that every shard of glass had been removed. My concern wasn't that the pool was "broken" — it was simply that I didn't want to take the risk of my children potentially cutting themselves on a piece of glass that may have been missed.
I raised this with the receptionist and asked whether there was an alternative pool that we could use. To their credit, they arranged for the four of us to use the pool at another Protur hotel and even covered the cost of the taxi there and back. I appreciated this gesture and thought it was a sensible solution. Although the receptionist initially seemed somewhat hesitant about the request, they ultimately found a practical way of resolving the situation.
An unfortunate interaction afterwards
Unfortunately, when we returned to the hotel later that evening, our experience was soured by an interaction with another receptionist.
We were greeted by a receptionist who spoke to us in a manner that I found unnecessarily rude and confrontational. She repeatedly indicated that the pool was not broken. However, I had never claimed that the pool was broken in the first place.
My concern was that, following an incident involving broken glass in the pool, I simply wasn't sufficiently reassured that the pool was completely free of glass shards. As a parent, I felt it was reasonable to take a cautious approach when it came to the safety of my children.
The way the situation was communicated to us made us feel as though we had somehow caused a problem by raising a legitimate safety concern. I don't believe that was necessary. We weren't looking for compensation or trying to make a fuss; we simply wanted an alternative option so that our children could enjoy swimming without us worrying about the possibility of broken glass.
It was disappointing because the earlier receptionist had actually helped resolve the situation reasonably well by arranging an alternative pool and covering the taxi costs. The later interaction felt completely unnecessary and left a negative impression.
Overall
Despite these issues, we did enjoy our stay at Protur Atalaya Apartamentos. The apartment was comfortable, the location was excellent, and the hotel provided a good base for our holiday in Cala Millor.
The issues we experienced were relatively minor overall, but the swimming pool incident was understandably concerning, particularly when travelling with children. I also feel that communication with guests could have been much better in that situation.
I'd therefore still say that we had a good holiday and that the hotel has plenty going for it, but there are a few areas where I feel the hotel could improve — particularly around communication during safety incidents and the way guest concerns are handled.
With those improvements, I would have no hesitation in considering another stay.
We overall enjoyed our stay at Protur Atalaya Apartamentos. The hotel is in a fantastic, central location in Cala Millor, with plenty of shops, restaurants and bars nearby, and it is only around a five-minute walk to the beach. For us, the location was one of the biggest positives.
The apartment itself was lovely and the air conditioning was very welcome, particularly during the warmer days. There were a few occasions when the air conditioning switched off, but this didn't have a significant impact on our stay. Similarly, there were a handful of occasions when our key card didn't initially work when trying to access the apartment. After a few attempts it would eventually work, so although slightly inconvenient, it wasn't a major issue.
After a few days, we also noticed a slight smell coming from the drains in the apartment. We hadn't noticed it when we first arrived, presumably because the strong smell of cleaning products/bleach initially masked it. It wasn't overwhelming, but it was noticeable towards the latter part of our stay.
The swimming pool incident
The biggest issue we encountered was an incident involving another guest's child and the swimming pool. A pool visor/snorkel mask smashed when it hit the water. We subsequently discovered that the visor was actually made of glass, which resulted in a significant amount of broken glass being left in the pool.
The child's parent was in the pool at the time, along with the lifeguard, and they were seen collecting pieces of glass from the water. When they came out of the pool, they showed us the pieces they had collected and placed them in a bin.
What concerned me most was that there didn't appear to be any immediate communication to the other guests about what had happened. Instead, guests were informing one another about the incident. I appreciate that the staff may have wanted to avoid causing unnecessary alarm, but when there has potentially been broken glass in a swimming pool, I believe guest safety and clear communication should take priority.
At that point, I was not comfortable allowing my children back into the pool. Even though the pool was subsequently dealt with and I believe it was later vacuumed, I personally wasn't reassured that every shard of glass had been removed. My concern wasn't that the pool was "broken" — it was simply that I didn't want to take the risk of my children potentially cutting themselves on a piece of glass that may have been missed.
I raised this with the receptionist and asked whether there was an alternative pool that we could use. To their credit, they arranged for the four of us to use the pool at another Protur hotel and even covered the cost of the taxi there and back. I appreciated this gesture and thought it was a sensible solution. Although the receptionist initially seemed somewhat hesitant about the request, they ultimately found a practical way of resolving the situation.
An unfortunate interaction afterwards
Unfortunately, when we returned to the hotel later that evening, our experience was soured by an interaction with another receptionist.
We were greeted by a receptionist who spoke to us in a manner that I found unnecessarily rude and confrontational. She repeatedly indicated that the pool was not broken. However, I had never claimed that the pool was broken in the first place.
My concern was that, following an incident involving broken glass in the pool, I simply wasn't sufficiently reassured that the pool was completely free of glass shards. As a parent, I felt it was reasonable to take a cautious approach when it came to the safety of my children.
The way the situation was communicated to us made us feel as though we had somehow caused a problem by raising a legitimate safety concern. I don't believe that was necessary. We weren't looking for compensation or trying to make a fuss; we simply wanted an alternative option so that our children could enjoy swimming without us worrying about the possibility of broken glass.
It was disappointing because the earlier receptionist had actually helped resolve the situation reasonably well by arranging an alternative pool and covering the taxi costs. The later interaction felt completely unnecessary and left a negative impression.
Overall
Despite these issues, we did enjoy our stay at Protur Atalaya Apartamentos. The apartment was comfortable, the location was excellent, and the hotel provided a good base for our holiday in Cala Millor.
The issues we experienced were relatively minor overall, but the swimming pool incident was understandably concerning, particularly when travelling with children. I also feel that communication with guests could have been much better in that situation.
I'd therefore still say that we had a good holiday and that the hotel has plenty going for it, but there are a few areas where I feel the hotel could improve — particularly around communication during safety incidents and the way guest concerns are handled.
With those improvements, I would have no hesitation in considering another stay.
飯店回應
留言日期：2026年9月1日
Dear Marvin,
Thank you for taking the time to share such detailed feedback about your stay with us.
We are pleased to hear that you enjoyed the apartment and our central location, and we truly appreciate your understanding regarding the minor inconveniences you experienced.
We are especially sorry that the pool incident caused you concern, particularly as you were travelling with your children. We completely understand your decision to take a cautious approach in this situation. We are also glad that our reception team was able to arrange an alternative pool for you and cover the taxi costs.
At the same time, we sincerely apologise for the way the situation was handled and communicated to you afterwards. This is certainly not the experience we want our guests to have when raising a genuine safety concern. Your comments regarding communication have been shared with the relevant team so that we can learn from this and improve.
Thank you once again for your constructive feedback. We are pleased that, despite these issues, you still enjoyed your holiday and would consider staying with us again.
Thank you for taking the time to share such detailed feedback about your stay with us.
We are pleased to hear that you enjoyed the apartment and our central location, and we truly appreciate your understanding regarding the minor inconveniences you experienced.
We are especially sorry that the pool incident caused you concern, particularly as you were travelling with your children. We completely understand your decision to take a cautious approach in this situation. We are also glad that our reception team was able to arrange an alternative pool for you and cover the taxi costs.
At the same time, we sincerely apologise for the way the situation was handled and communicated to you afterwards. This is certainly not the experience we want our guests to have when raising a genuine safety concern. Your comments regarding communication have been shared with the relevant team so that we can learn from this and improve.
Thank you once again for your constructive feedback. We are pleased that, despite these issues, you still enjoyed your holiday and would consider staying with us again.
家庭旅客
UK
留言日期：2026年8月28日
入住日期：2026年8月
Family holiday
Nice spacious rooms and very clean. Good location very central. I was unaware of the fact that rooms were not cleaned nor towels not changed unless you paid a fee when I booked it and did not realise this until I read some reviews, it was €2 a towel per person and €4 a sheet per person, if you wanted room cleaned it was €50 in my opinion it would be better to factor these things into the total price of your stay even if room was cleaned every couple of days. For these reasons I am not sure if we would stay there again . The staff were friendly and helpful and the actual price of our stay was reasonable maybe this is reason cleaning etc is not added to make it attractive to guests but just found it a bit strange as have never stayed in a place were these utilities were not included.
飯店回應
留言日期：2026年8月31日
Dear Lily,
Thank you very much for taking the time to share your experience with us. We are delighted to hear that you found your room spacious and very clean, that you appreciated our central location, and that our staff were friendly and helpful.
We are, however, sorry that our housekeeping policy came as a surprise during your stay. Our accommodation concept is designed to offer guests flexibility, allowing them to choose whether they require additional housekeeping services during their stay. We understand that this may be different from what some guests are accustomed to, and we are sorry that this aspect affected your overall experience.
We truly appreciate your feedback regarding the way this information is communicated and will take your comments into consideration to ensure that our conditions are as clear as possible before guests make their booking.
Thank you once again for your honest feedback. We are pleased that you found the overall price reasonable and enjoyed our facilities and service, and we hope that despite this issue, we may have the opportunity to welcome you back in the future.
Thank you very much for taking the time to share your experience with us. We are delighted to hear that you found your room spacious and very clean, that you appreciated our central location, and that our staff were friendly and helpful.
We are, however, sorry that our housekeeping policy came as a surprise during your stay. Our accommodation concept is designed to offer guests flexibility, allowing them to choose whether they require additional housekeeping services during their stay. We understand that this may be different from what some guests are accustomed to, and we are sorry that this aspect affected your overall experience.
We truly appreciate your feedback regarding the way this information is communicated and will take your comments into consideration to ensure that our conditions are as clear as possible before guests make their booking.
Thank you once again for your honest feedback. We are pleased that you found the overall price reasonable and enjoyed our facilities and service, and we hope that despite this issue, we may have the opportunity to welcome you back in the future.
家庭旅客
留言日期：2026年7月24日
入住日期：2026年7月
Second year, and better than the first
We have spent two weeks at the Protur Atalaya in Cala Millor, it is the second time we have been there and we are leaving again with very good memories. The apartment was clean, the location is very good, and everything went very well.
It is a quiet, family-oriented apartment hotel. From the first day we felt very comfortable thanks to the treatment from the entire team. We want to especially thank May for her way of working: always kind, approachable, and ready to help without needing to be asked. You can tell when someone enjoys doing their job well, and she conveys that feeling.
Thank you for making us feel at home. We will return
It is a quiet, family-oriented apartment hotel. From the first day we felt very comfortable thanks to the treatment from the entire team. We want to especially thank May for her way of working: always kind, approachable, and ready to help without needing to be asked. You can tell when someone enjoys doing their job well, and she conveys that feeling.
Thank you for making us feel at home. We will return
飯店回應
留言日期：2026年7月25日
Estimado David,
¡Muchísimas gracias por volver a elegir Protur Atalaya y por compartir un comentario tan bonito!
Nos alegra enormemente saber que, un año más, se han sentido como en casa y que han disfrutado de la limpieza, la tranquilidad del aparthotel y de nuestra ubicación. Sus palabras son la mejor recompensa para todo el equipo.
Agradecemos especialmente su mención a May. Nos aseguraremos de hacerle llegar sus amables comentarios, ya que estamos seguros de que le hará muchísima ilusión saber que su dedicación y cercanía han contribuido a que sus vacaciones fueran tan especiales.
Será un verdadero placer darles la bienvenida de nuevo muy pronto.
¡Muchísimas gracias por volver a elegir Protur Atalaya y por compartir un comentario tan bonito!
Nos alegra enormemente saber que, un año más, se han sentido como en casa y que han disfrutado de la limpieza, la tranquilidad del aparthotel y de nuestra ubicación. Sus palabras son la mejor recompensa para todo el equipo.
Agradecemos especialmente su mención a May. Nos aseguraremos de hacerle llegar sus amables comentarios, ya que estamos seguros de que le hará muchísima ilusión saber que su dedicación y cercanía han contribuido a que sus vacaciones fueran tan especiales.
Será un verdadero placer darles la bienvenida de nuevo muy pronto.
家庭旅客
留言日期：2026年7月20日
入住日期：2026年6月
Excellent hotel with amazing staff
We have been going to this hotel for years now, great location, very clean, lovely swimming pool, all round excellent hotel, lovely room, great balcony with sea views. The staff, May, Miguel and Sanjay are very nice and accommodating. May has become a good friend of our family during the years of our stay in Protur Atalaya. Good staff are so important and May is exceptionally good, very friendly, welcoming, helpful and she is an asset to Protur. We will definitely be going back to Protur Atalaya. Valerie
飯店回應
留言日期：2026年7月21日
Dear Valerie,
Thank you so much for your wonderful review and for your loyalty over the years. It means a great deal to us that you continue to choose Protur Atalaya for your holidays.
We are delighted to know that you enjoy our location, the cleanliness of the apartments, the pool area, and the beautiful sea views. It is especially rewarding to read your kind words about our team.
A special thank you for highlighting May, as well as Miguel and Sanjay. We are truly proud to have them as part of our team, and we will gladly share your lovely comments with them. We are especially touched to hear that May has become such a good friend of your family over the years. Your recognition of her warmth, professionalism, and dedication is the highest compliment she could receive.
We can't wait to welcome you back to Protur Atalaya for another memorable stay.
Thank you so much for your wonderful review and for your loyalty over the years. It means a great deal to us that you continue to choose Protur Atalaya for your holidays.
We are delighted to know that you enjoy our location, the cleanliness of the apartments, the pool area, and the beautiful sea views. It is especially rewarding to read your kind words about our team.
A special thank you for highlighting May, as well as Miguel and Sanjay. We are truly proud to have them as part of our team, and we will gladly share your lovely comments with them. We are especially touched to hear that May has become such a good friend of your family over the years. Your recognition of her warmth, professionalism, and dedication is the highest compliment she could receive.
We can't wait to welcome you back to Protur Atalaya for another memorable stay.
地點優異
07560 西班牙Cala MillorSol Naixent, s/n|距離市中心 0.59 公里
入住與退房
最早入住時間：
14:00
最晚退房時間：
11:00
實用資訊
寵物禁止入住
請注意，根據2025年2月1日生效的第933/2021號皇家法令，西班牙的飯店在辦理入住時可能會要求提供部分個人訊息，包括但不限於14歲及以上顧客的身分證件、地址、電子郵件和電話號碼，以及證明與14歲以下未成年人的關係。
請聯絡飯店，詢問有關新增額外床位的問題。
普羅圖爾阿塔拉亞公寓飯店：常見問答
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