THB弗洛拉飯店
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飯店快訊
最早入住時間： | 15:00 |
|---|---|
最晚退房時間： | 12:00 |
早餐 | 提供早餐 |
寵物 | 寵物禁止入住 |
兒童 | 此飯店歡迎孩童入住 |
設施與服務
Wi-Fi
空調
游泳池
健身中心
24 小時接待中心
餐廳
更多THB弗洛拉飯店相關資訊
THB弗洛拉飯店
An attractive holiday resort located in a peaceful area of Puerto del Carmen, THB Flora is just 800 metres from the beach and 500 metres from the shopping centre.
評價來源：
情侶
留言日期：2026年7月9日
入住日期：2026年7月
Amazing place to stay
Amazing place to stay, staff are so friendly they can’t do enough for you, booked 3 times here this year absolutely love it, food is lovely, rooms are clean and spacious, no sun bed wars! Also a sunbed for everybody, plus love the balconies with terrace as they have sun loungers on so you don’t have to leave your room if you don’t want to, great for kids and all aged adults
Staff member Carlos! Well he is just a legend nothing is to much trouble for him lovely man so welcoming, can’t wait for September to go again, location 8 mins walk from strip, close to shopping malls, beach in walking distance, great value for money
Staff member Carlos! Well he is just a legend nothing is to much trouble for him lovely man so welcoming, can’t wait for September to go again, location 8 mins walk from strip, close to shopping malls, beach in walking distance, great value for money
飯店回應
留言日期：2026年7月11日
Dear guest W1923DFmelissad,
Thank you very much for reviewing our hotel in Puerto del Carmen.
We are delighted to hear that you enjoyed your holiday at our hotel and that we managed to meet your expectations. Our aim is to ensure that our guests take home wonderful memories when they return home.
Please be assured that your comments about our wonderful team will be passed on to all of them, especially Carlos, who will be delighted to know that their daily efforts are rewarded by feedback such as yours.
Thank you very much for choosing the THB Flora for your holiday in Lanzarote! We look forward to your next visit!
Kind regards
Thank you very much for reviewing our hotel in Puerto del Carmen.
We are delighted to hear that you enjoyed your holiday at our hotel and that we managed to meet your expectations. Our aim is to ensure that our guests take home wonderful memories when they return home.
Please be assured that your comments about our wonderful team will be passed on to all of them, especially Carlos, who will be delighted to know that their daily efforts are rewarded by feedback such as yours.
Thank you very much for choosing the THB Flora for your holiday in Lanzarote! We look forward to your next visit!
Kind regards
情侶
留言日期：2026年8月13日
Worst hotel, Unsafe and Rude staff
Personally, I wouldn’t stay at this hotel again.
Unfortunately, most of the staff came across as rude and simply not bothered about the customers. I had to ask three times for a replacement toaster after plugging the original one in caused the fuse to blow.
The biggest concern, however, was our room door. When locked, there was a huge gap around it and it looked as though someone had attempted to break in. At this point, we already knew there had been five break-ins, so understandably we were already feeling very unsafe.
We reported it and they attempted to fix the door, but unfortunately it made no real difference.
We also asked about a late checkout when we arrived, explaining that we had a late flight. We were told to come back the day before our flight. When we did, we were then told to come back at 10am on the morning of departure, only to be told that all the late checkouts had already been taken.
It was extremely frustrating and felt like we were being sent from one person to another for no reason.
The hotel also needs some serious attention when it comes to cleanliness. Cat faeces and urine were regularly left around the hotel and the smell was awful.
The room doors also clearly need a full refurbishment.
Overall, this hotel needs significant improvement — particularly with staff attitude, security, cleanliness and communication with guests. Sadly, I would not return.
Unfortunately, most of the staff came across as rude and simply not bothered about the customers. I had to ask three times for a replacement toaster after plugging the original one in caused the fuse to blow.
The biggest concern, however, was our room door. When locked, there was a huge gap around it and it looked as though someone had attempted to break in. At this point, we already knew there had been five break-ins, so understandably we were already feeling very unsafe.
We reported it and they attempted to fix the door, but unfortunately it made no real difference.
We also asked about a late checkout when we arrived, explaining that we had a late flight. We were told to come back the day before our flight. When we did, we were then told to come back at 10am on the morning of departure, only to be told that all the late checkouts had already been taken.
It was extremely frustrating and felt like we were being sent from one person to another for no reason.
The hotel also needs some serious attention when it comes to cleanliness. Cat faeces and urine were regularly left around the hotel and the smell was awful.
The room doors also clearly need a full refurbishment.
Overall, this hotel needs significant improvement — particularly with staff attitude, security, cleanliness and communication with guests. Sadly, I would not return.
情侶
留言日期：2026年6月21日
入住日期：2026年6月
Lanzarote is very beautiful.
Bad experience with the superior studio; it looks like the photo, but when you enter, almost everything is wrong: broken curtains, wardrobe doors that do not fit, a mediocre mattress, terrible pillows, and the shower controls were very bad; the water was off for three nights, etc.
飯店回應
留言日期：2026年6月22日
Estimado cliente,
Gracias por tomarse el tiempo de compartir su experiencia con nosotros.
Lamentamos sinceramente que su estancia no haya estado a la altura de sus expectativas. Agradecemos sus comentarios, ya que nos ayudan a identificar los aspectos en los que debemos mejorar.
Asimismo, queremos recordar que nuestra recepción está disponible las 24 horas del día para atender cualquier incidencia o molestia que pueda surgir durante la estancia, con el objetivo de ofrecer una solución lo antes posible.
Le pedimos disculpas por los inconvenientes ocasionados y esperamos tener la oportunidad de darle la bienvenida nuevamente.
Cordialmente.
Gracias por tomarse el tiempo de compartir su experiencia con nosotros.
Lamentamos sinceramente que su estancia no haya estado a la altura de sus expectativas. Agradecemos sus comentarios, ya que nos ayudan a identificar los aspectos en los que debemos mejorar.
Asimismo, queremos recordar que nuestra recepción está disponible las 24 horas del día para atender cualquier incidencia o molestia que pueda surgir durante la estancia, con el objetivo de ofrecer una solución lo antes posible.
Le pedimos disculpas por los inconvenientes ocasionados y esperamos tener la oportunidad de darle la bienvenida nuevamente.
Cordialmente.
情侶
FR
留言日期：2026年5月13日
入住日期：2026年5月
A pleasant stay.
The hotel is relatively well located, if you do not mind walking 10 minutes to the port, and it is quite enjoyable despite the uphill return. For a 3-star hotel, it is quite comfortable. It is beautiful and clean. The snack bar by the pool offers a nice menu at affordable prices and a variety of dishes.
We were fortunate to be upgraded to a room with an ocean view, which is a plus. The view from the terrace of the room over the pool (heated; there is another deeper, unheated pool where one can swim peacefully in the other part of the hotel accessible by a tunnel to avoid the road) and the ocean is breathtaking.
It is a family hotel but quite calm, and the rooms are quiet even with the pool and snack bar below. The shops are handy for a few useful purchases or souvenirs.
In short, it is nice.
We were fortunate to be upgraded to a room with an ocean view, which is a plus. The view from the terrace of the room over the pool (heated; there is another deeper, unheated pool where one can swim peacefully in the other part of the hotel accessible by a tunnel to avoid the road) and the ocean is breathtaking.
It is a family hotel but quite calm, and the rooms are quiet even with the pool and snack bar below. The shops are handy for a few useful purchases or souvenirs.
In short, it is nice.
飯店回應
留言日期：2026年5月15日
Cher Monsieur DidouA69,
Merci beaucoup d'avoir pris le temps d'évaluer notre hôtel à Puerto del Carmen.
Nous sommes ravis d'apprendre que votre séjour dans notre hôtel vous a plu et que nous avons répondu à vos attentes. Notre équipe travaille d'arrache-pied pour que nos clients gardent un excellent souvenir de leurs vacances.
Merci beaucoup pour vos commentaires sur nos installations, en particulier sur le bar de la piscine et l'espace aquatique. Sachez que vos commentaires seront transmis à notre équipe afin de saluer leur travail quotidien.
Merci beaucoup d'avoir choisi le THB Flora pour vos vacances à Lanzarote ! Nous espérons vous revoir très bientôt dans notre hôtel !
Cordialement
Merci beaucoup d'avoir pris le temps d'évaluer notre hôtel à Puerto del Carmen.
Nous sommes ravis d'apprendre que votre séjour dans notre hôtel vous a plu et que nous avons répondu à vos attentes. Notre équipe travaille d'arrache-pied pour que nos clients gardent un excellent souvenir de leurs vacances.
Merci beaucoup pour vos commentaires sur nos installations, en particulier sur le bar de la piscine et l'espace aquatique. Sachez que vos commentaires seront transmis à notre équipe afin de saluer leur travail quotidien.
Merci beaucoup d'avoir choisi le THB Flora pour vos vacances à Lanzarote ! Nous espérons vous revoir très bientôt dans notre hôtel !
Cordialement
家庭旅客
留言日期：2026年8月15日
Worst hotel
Worst holiday ever there was 5 break in 1 including my daughter and grandchildren. The staff wasn't helpful at all they wasn't that interested. They didn't want to call the police but at the end they did asked if my daughter and grandchildren be moved but was told no they could only offer to change the lock .so I stayed with my daughter as she nolonger felt safe .All the management could say claim of your insurance. They never once went to see my daughter to see if she was ok disgusting the way she was treated I will never recommend this hotel to anybody it is not safe there is no security cameras and the safety gate is useless anybody can walk in.
位置
35510 西班牙蒂亚斯Reina Sofía, 25 |距離市中心 3.77 公里
入住與退房
最早入住時間：
15:00
最晚退房時間：
12:00
實用資訊
此飯店歡迎孩童入住
請聯絡飯店，詢問有關新增額外床位的問題。
2 歲（含）以下
免費
寵物禁止入住
提供早餐
早餐價格
NT$553（約為 EUR15）/人
早餐時間
週一至週日 08:00 至 10:30
客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。 提醒您，半食宿價格不含飲料。 未滿 18 歲的住客僅可隨同家長或法定監護人辦理入住。 The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, please contact the property in advance. Please note: Air conditioning only in Summer season.
請注意，根據2025年2月1日生效的第933/2021號皇家法令，西班牙的飯店在辦理入住時可能會要求提供部分個人訊息，包括但不限於14歲及以上顧客的身分證件、地址、電子郵件和電話號碼，以及證明與14歲以下未成年人的關係。
此飯店接受以下付款方式：
Cash